Everything You Need to Know
We believe in a transparent and simple rental experience. Find quick answers to all your questions right here.
Frequently asked questions
Everything you need to know about the product and billing.
What is the application process like?
The application process is fast and entirely digital. Prospective renters simply complete a secure online form, submit a government ID, and upload recent pay stubs. Our leasing team reviews applications daily for fast approvals in under forty-eight hours.
How long is a typical lease term?
Our standard residential lease term spans twelve full months to provide maximum stability. We occasionally offer extended eighteen-month agreements or flexible short-term leases, depending greatly on specific property and Philadelphia market conditions.
What are the qualifications for renting?
We require all applicants to demonstrate a stable monthly income that is at least three times the rent amount. Additionally, we look for a completely clean eviction history, strong landlord references, and a solid credit score to ensure reliable tenancy.
How do you handle maintenance and repairs?
We prioritize tenant comfort with a dedicated online portal for handling maintenance requests. Routine repairs are scheduled promptly with local contractors, while emergency plumbing or electrical issues get immediately addressed by our 24/7 on-call team.
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